Balances Not Showing on My Wallet

Your assets can be displayed on Ninji only if you meet the following elements:

  1. Ensure your token/NFT is supported by Ninji and has the necessary permissions.

  2. Ensure you're activating the correct wallet containing your tokens. The active wallet will be shown at the top left corner of the main screen. If not, you can follow the steps below to activate the wallet:

Step 1: Click on the Wallet at the top of the screen;

Step 2: Click on the wallet whose address contains your fund.

If your tokens still are not visible, this is most likely due to one of the reasons below:

  1. Bad internet connection: We recommend you check the wifi or cellular connection.

  2. Not using the latest version: Please update to the latest version

  3. Unstable RPC: Please wait for the RPC to become more stable

  4. Hidden token: Kindly check the hidden token section to see if your token is hidden

  5. Unsupported token: if you accidentally send a non-supported token to your wallet on Ninji, your tokens may not be visible within Ninji. You can try to add the token to Ninji by using the custom token feature.

  6. Bug issue: Please wait for the dev team to update/ fix the problem or report the issue to us for support.

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