Ninji Wallet
  • 🥷Ninji Wallet for Injective
  • PRODUCT / FEATURE
    • Extension
    • Mobile App
  • USER GUIDE
    • Basic
      • Mobile App
        • How to download and install Ninji wallet?
        • How to set up Ninji Wallet
        • How to add a new Hot wallet
        • How to manage wallets
        • How to manage tokens
        • How to add a custom token
        • How to send or receive tokens
        • How to send or receive NFTs
        • How to use DApp Browser
        • How to buy cryptocurrency by fiat on Ninji Wallet
        • How to turn on Biometric and change Passcode
        • General Settings
      • Extension
        • How to install Ninji Wallet Extension
        • How to set up Ninji Extension Wallet
        • How to add a new Hot wallet
        • How to manage wallets
        • How to manage tokens
        • How to add a custom token
        • How to send or receive tokens
        • How to send token with SpaceID
        • How to send or receive NFTs
        • How to use Staking feature
          • How to stake on Ninji Wallet
          • How to unstake on Ninji Wallet
          • How to claim Reward
        • How to override wallet
        • General settings
    • FAQs
      • Balances Not Showing on My Wallet
      • I can't recover my wallet by using Seed Phrase
      • What is the difference between Private Key and Seed Phrase?
      • Are there any service fees on Ninji Wallet when I send tokens?
      • Can I change the wallet name?
      • How do I contact Ninji Wallet for support?
  • INTEGRATE NINJI WALLET
    • Dev Guide - Injective DApps Integration
    • Cosmos Kit
    • Injective Kit
    • Shuttle Kit
    • Coinhall Kit
  • Legal
    • Terms of Service
    • Privacy Policy
  • OFFICIAL LINKS
    • Website
    • Twitter
    • Discord
  • Brand Assets
    • Brand Assets
    • Redirection link
Powered by GitBook
On this page
  1. USER GUIDE
  2. FAQs

Balances Not Showing on My Wallet

PreviousFAQsNextI can't recover my wallet by using Seed Phrase

Last updated 1 year ago

Your assets can be displayed on Ninji only if you meet the following elements:

  1. Ensure your token/NFT is supported by Ninji and has the necessary permissions.

  2. Ensure you're activating the correct wallet containing your tokens. The active wallet will be shown at the top left corner of the main screen. If not, you can follow the steps below to activate the wallet:

Step 1: Click on the Wallet at the top of the screen;

Step 2: Click on the wallet whose address contains your fund.

If your tokens still are not visible, this is most likely due to one of the reasons below:

  1. Bad internet connection: We recommend you check the wifi or cellular connection.

  2. Not using the latest version: Please update to the latest version

  3. Unstable RPC: Please wait for the RPC to become more stable

  4. Hidden token: Kindly check the hidden token section to see if your token is hidden

  5. Unsupported token: if you accidentally send a non-supported token to your wallet on Ninji, your tokens may not be visible within Ninji. You can try to add the token to Ninji by using the custom token feature.

  6. Bug issue: Please wait for the dev team to update/ fix the problem or report the issue to us for support.